Order Processing & Shipping

Orders are processed within 2 business days of receipt.

We offer free shipping on orders of $69 USD or more. Shipping charges for orders below this amount are calculated and displayed at checkout.

Estimated delivery times vary by destination country or region and the shipping method selected. Please refer to the delivery estimate shown for your selected shipping method at checkout. Delivery estimates begin when your order ships and do not include order processing time. Actual delivery times may vary due to customs clearance, holidays, or carrier delays.

Once your order ships, you will receive a shipping confirmation email with your tracking number. Please allow 24–48 hours for tracking information to become available. A signature may be required upon delivery.

Please make sure your shipping address is accurate and complete before placing your order. Additional charges may apply if a package is redirected or returned due to an incorrect address or an address change.

For help with your order or shipment, contact morry@morcart.com.

Order Cancellations

To request a cancellation, email morry@morcart.com as soon as possible and include your order number. We will confirm whether cancellation is possible based on your order's processing status.

Orders that have already shipped cannot be canceled. If your order has shipped, please follow the return process below.

Returns & Exchanges

Items purchased directly from the MORCART website are eligible for a return or exchange within 30 days of delivery, except for items specifically marked as ineligible for returns or exchanges.

How to Request a Return or Exchange

Email morry@morcart.com with your order number, the item or items you would like to return or exchange, and the reason for your request. If an item is defective, arrives damaged, or is incorrect, please include photos so we can review the issue.

Before sending any items back, you must obtain a return authorization number and return instructions from MORCART. Return authorization numbers are valid for 30 days. Please ship your return within that period and follow the instructions provided.

Return Requirements

• Items must be in their original packaging, unused, uninstalled, and undamaged.
• Include your proof of purchase and return authorization number with the returned items.
• Items that have been used, installed, or damaged through improper use are not eligible for a return or exchange.
• Returned items will be inspected upon receipt to confirm eligibility.

Return Shipping Costs

Customers are responsible for return shipping costs unless MORCART reviews and confirms that the product is defective. For confirmed defects, we will cover the applicable return shipping costs. Please follow the shipping instructions provided by our customer support team.

Refunds

Refunds are based on the actual price paid for the returned items.

Once we receive proof of return and a valid tracking number, and confirm that the items meet our return requirements, we will issue your refund to the original payment method. The time it takes for the refund to appear in your account depends on your payment provider or bank.

Items Not Eligible for Returns or Exchanges

Items explicitly marked as final sale or nonreturnable clearance or discontinued merchandise are not eligible for returns or exchanges. Please review the product page before purchasing.

If you have a product quality concern, contact morry@morcart.com.

MORCART reserves the right to refuse return requests involving abuse of this policy or suspected fraud.

Purchases From Other Retailers

This policy applies to orders placed directly through the MORCART website. If you purchased a MORCART product through another platform or retail store, please contact the original seller and follow their return and refund policies.

Contact Us

For questions about shipping, orders, returns, or exchanges, email morry@morcart.com. Please include your order number so we can assist you promptly.